Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Netherlands. In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world-class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up-to-date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations. Accountabilities: Engage with customers to support successful adoption and use of automation solutions Troubleshoot technical issues, provide guidance, and ensure customer satisfaction Represent the company at events, conferences, and in customer interactions Influence product roadmap and features by providing feedback from customer experiences Keep up with industry trends in cybersecurity, security automation, and related technologies Collaborate with cross-functional teams to optimize solutions and share best practices Requirements: 5+ years of experience in technical support, operations, cloud services, or professional services Proven expertise in security, automation, scripting, and API knowledge Ability to deliver excellent customer service and training experiences Strong English communication skills, both verbal and written Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment Demonstrated “can do” attitude and eagerness to continuously learn and grow Benefits: Fully remote role with flexibility and work-life balance Opportunity to work with cutting-edge AI-driven security automation solutions Collaborative and high-performance team environment Professional growth through exposure to enterprise clients and innovative technologies Participation in conferences, events, and ongoing technical learning opportunities Inclusive and diverse workplace committed to equal opportunity