Technical Account Manager

Accountabilities: Serve as a trusted technical advisor for strategic enterprise customers, supporting them throughout their adoption and growth journey. Lead technical discussions related to platform architecture, deployment strategies, scalability, and operational best practices. Develop and execute tailored technical adoption plans designed to maximize customer outcomes and long-term value realization. Provide hands-on guidance, onboarding support, and advisory services to both technical and business stakeholders. Advise customers on modern architectural approaches involving AI-enabled automation, large language models, intelligent workflows, retrieval systems, and cloud-native infrastructure. Conduct platform health assessments, proactively identify risks, and coordinate escalation management to ensure successful deployments. Build strong partnerships with internal teams including Customer Success, Product, Engineering, Consulting, Sales, and Support to drive customer success initiatives. Participate in strategic on-site engagements with customers to strengthen relationships and accelerate key initiatives. Requirements Minimum of 3 years of experience as a Technical Account Manager, Solution Architect, Customer Success Engineer, or similar customer-facing technical role. Strong background in designing, deploying, and supporting large-scale distributed systems and mission-critical enterprise applications. Hands-on experience with Kubernetes at CKAD or CKA level, as well as cloud platforms such as AWS, Azure, Google Cloud, or OpenShift. Proficiency in at least one programming language such as Java, Python, C#, or similar, along with familiarity with enterprise application frameworks. Strong understanding of APIs, microservices architectures, event-driven systems, identity and access management, and observability practices. Exposure to modern AI technologies, including LLMs, retrieval-augmented generation (RAG), vector databases, AI agents, or GenAI frameworks. Knowledge of AI infrastructure considerations such as governance, security, latency optimization, reliability, and cost management. Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and business audiences. Proven ability to build trusted relationships with senior stakeholders and deliver strategic advisory services. Willingness to travel and spend time on-site with customers as required (up to approximately 30% during certain periods). Relevant certifications such as CKA, CKAD, AWS Certified Solutions Architect, or Azure Solutions Architect are considered a strong asset. Experience with enterprise automation, process orchestration, BPM, or RPA solutions is desirable. Benefits Competitive compensation package with an annual target cash range of approximately CAD $159,400 to CAD $262,100 , depending on experience, skills, and location. Equity participation opportunities through a virtual stock option program, where applicable. Fully remote and flexible work environment with home office support and co-working allowances. Flexible time off policies that promote work-life balance and employee wellbeing. Access to comprehensive healthcare and mental wellness programs. Retirement, pension, life insurance, and disability coverage where applicable. Annual learning and development budget to support certifications, courses, books, and professional growth initiatives. Company-sponsored team gatherings, international offsites, local meetups, and connection budgets to foster collaboration and community. Lifestyle and wellbeing benefits designed to support personal interests, family needs, and financial wellness.