Staff Product Designer, Incident Response Management | US | Remote

About the job For our client, we are seeking a Staff Product Designer Incident Response Management | US | Remote to join the team of a leader in the Technical Services space. This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Technical Services environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $162,000 – $202,000 annually Responsibilities Collaborate with cross-functional teams to improve products Document user needs and design directions using various tools Plan and conduct research initiatives with customers and stakeholders Design cohesive and scalable solutions that meet multiple needs Develop expertise in user personas and workflows for effective user experiences Qualifications 5+ years of experience designing for developers or SREs Portfolio showcasing impactful design work that aligns with business goals Strong decision-making skills balancing various project elements Experience delivering scalable design solutions in a dynamic environment Collaborative mindset able to work across time zones in a remote setting Desire to support colleagues and mentor new team members Benefits Remote work flexibility Equity options Performance bonuses Professional development opportunities Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. Desired Skills and Experience Figma Make, Cursor, Claude Code, Slack, Microsoft Teams, design for developers, SRE tools, cross-platform experiences, Incident Response solutions, cloud infrastructure, database monitoring, observability, cyber security