Sr Systems Engineer

About the job We're Hiring | Sr Systems Engineer (L3) – Technical Service Desk Location: Remote (India) Level: L3 Experience: 6+ Years Shift: Australian Business Hours (AEST/AEDT) Work Mode: Remote (Work from Home – India) Are you passionate about Microsoft technologies, endpoint management, and solving complex infrastructure challenges? We're looking for an experienced Systems Engineer (L3) to join our Technical Service Desk team. This role is ideal for professionals with strong expertise in Microsoft Modern Workplace, Azure Virtual Desktop, Microsoft Intune, Windows Infrastructure, and Citrix, preferably gained in a Managed Services Provider (MSP) environment supporting Australian customers. What You'll Be Working On Act as the L3 technical escalation point for complex infrastructure and Microsoft ecosystem incidents. Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive & Entra ID). Manage Microsoft Intune, Autopilot, compliance policies, and endpoint security. Support Azure Virtual Desktop (AVD) and FSLogix environments. Administer Windows Server, Windows 10/11, Active Directory, Group Policy, DNS & DHCP. Troubleshoot Citrix Virtual Apps & Desktops environments. Perform backup and recovery using Veeam, Azure Backup, or similar solutions. Automate routine tasks using PowerShell and contribute to continuous service improvements. Mentor L1/L2 engineers, perform Root Cause Analysis (RCA), and maintain technical documentation. Skills We're Looking For Microsoft 365 | Exchange Online | Teams | SharePoint | OneDrive Microsoft Intune | Endpoint Manager | Autopilot Azure Virtual Desktop (AVD) | FSLogix Active Directory | Entra ID | Group Policy Windows 10/11 Administration Citrix Virtual Apps & Desktops Veeam / Azure Backup PowerShell Scripting ServiceNow / ConnectWise / NinjaOne / RMM Tools Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN) Preferred Background ✔ 6+ years of experience in L3 Systems Engineering or L3 Technical Service Desk. ✔ Experience in a Managed Services Provider (MSP) or enterprise IT environment is highly preferred. ✔ Experience supporting Australian customers or working in Australian business hours is an added advantage. ✔ Microsoft Certifications (AZ-104, MS-102, MD-102) and ITIL Foundation are a plus. 📩 Interested? Share your updated resume to annapurna.t@locuz.com Know someone who'd be a great fit? Tag them or share this opportunity!