Solution Architect (Customer Service Systems)

About the job We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions. This is where you'll excel You design and deliver high-quality solution architectures for the Epics and initiatives you own You elaborate solution concepts, perform requirements engineering, and create system and program specifications You coordinate internal and external development partners, including quality checks and testing You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups You support global implementation projects and provide third-level support for global users These are the skills you'll need Bachelor's degree in business informatics, computer science, engineering, or a comparable field 5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4 Proven ability to create architecture deliverables in both waterfall and Agile environments Fluency in English, with strong communication and collaboration skills Attractive vacation entitlement Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age. Attractive mobility concept We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking. VIVA Restaurant We offer our employees a daily fitness menu from 9, 00 CHF. Employer-funded pension plan The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch Attractive mobility concept We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking. Health-Port We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor. Questions? We are happy to answer them! Marcel Huber Senior Recruiting Specialist Contact form Connect on LinkedIn Links you may find useful Application process Diversity, equity & inclusion Our TOP values Creating impact together at Bühler! Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.