Senior Business Analyst | Active Secret clearance

Accountabilities Lead the elicitation, analysis, documentation, and refinement of business processes, functional requirements, and user stories for enterprise technology solutions. Translate stakeholder needs into detailed technical requirements, ensuring alignment between business objectives, system capabilities, and development priorities. Collaborate with government stakeholders, product owners, developers, engineers, and cross-functional teams to design scalable, integrated solutions. Maintain and prioritize Agile backlogs, requirements documentation, acceptance criteria, and supporting project artifacts using Agile work management tools. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and sprint reviews, while supporting continuous delivery efforts. Review solution designs, validate requirements throughout development and testing, and assist with user acceptance testing (UAT) to ensure successful implementation. Support the delivery of AI-enabled, contact center, and IT service management solutions by facilitating communication between technical and business teams. Requirements Active U.S. Secret Security Clearance and U.S. citizenship are required. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical discipline. Equivalent professional experience may be considered in lieu of a degree. At least 3 years of experience translating business requirements into technical specifications for software development or enterprise technology projects. Experience gathering, analyzing, documenting, and managing functional and business requirements across complex or multi-system initiatives. Familiarity with Agile methodologies, user story development, backlog management, and Agile collaboration tools. Strong analytical thinking, problem-solving, communication, and stakeholder management skills. Interest in or practical knowledge of artificial intelligence, cognitive technologies, or machine learning concepts. Experience supporting IT service management (ITSM), service desk platforms, contact center solutions, or federal/Department of Defense programs is highly desirable. Knowledge of platforms such as ServiceNow, BMC Remedy/Helix, virtual agents, chatbots, ITIL practices, or service desk analytics is considered a plus. Benefits Competitive annual salary ranging from $97,968 to $120,750 USD , based on experience, location, and applicable contract requirements. Fully remote work arrangement with a flexible work schedule. Comprehensive medical, dental, and vision insurance, including Health Savings Account (HSA) options. 401(k) retirement savings plan with company matching contributions. Paid vacation, personal leave, sick leave, company holidays, parental leave, military leave, bereavement leave, and jury duty leave. Short-term and long-term disability coverage. Life, accidental death and dismemberment (AD&D), critical illness, and business travel insurance. Career development resources, internal mobility opportunities, and AI-powered learning and career planning tools. Collaborative, innovation-focused culture supporting professional growth and work-life balance.