(Senior) BESS Solutions Engineer

Accountabilities Act as the primary technical contact for customers across Australia, building trusted relationships with technical teams, asset owners, and commercial stakeholders. Support pre-sales activities by leading technical discovery sessions, assessing data readiness, and contributing to solution architecture discussions. Drive customer onboarding processes, including reviewing system documentation, mapping sensor hierarchies, configuring data specifications, and preparing platforms for KPI deployment. Manage KPI implementation and validation by analyzing data quality, identifying sensor issues, and resolving challenges related to insufficient cycling data or aggregation accuracy. Conduct battery performance analysis during commissioning and augmentation activities, interpreting capacity tests, identifying anomalies, and delivering clear insights to customers. Analyze battery behavior and operational data to identify issues such as cell imbalances, voltage variations, performance gaps, and efficiency concerns. Provide training and guidance to performance engineers, operations teams, and asset managers on platform capabilities and battery insights. Share customer feedback and recurring technical challenges with Product and Engineering teams to support continuous improvement. Travel up to 40% across Australia for customer meetings and on-site engagements. Collaborate with global technical, sales, and customer success teams while independently managing customer needs within the Australian timezone. Requirements Professional experience within the BESS industry is required, with previous experience as a performance engineer, systems engineer, O&M engineer, or in a similar technical role. Strong understanding of battery energy storage systems from commissioning through operational phases. Degree in Engineering, Science, or a related technical discipline, or equivalent hands-on experience in the BESS sector. Deep knowledge of lithium-ion battery behavior, including degradation mechanisms, capacity fade, internal resistance, state-of-charge estimation, and cell voltage or temperature imbalances. Experience working with battery data analysis, including Python-based data processing, signal validation, and anomaly investigation. Familiarity with data platforms such as Databricks is a plus. Understanding of BESS data flows and communication protocols, including Modbus, IEC-104, OPC-UA, REST APIs, and SFTP. Knowledge of the Australian National Electricity Market (NEM), including dispatch mechanisms, FCAS markets, capacity obligations, and settlement processes, is highly advantageous. Ability to understand the impact of grid requirements and time-based data logging considerations on KPI configuration and data validation. Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. Organized, customer-focused, and comfortable working independently in a fast-moving, international environment. Benefits Remote-first working environment with flexibility and autonomy over where and how you work. Opportunity to contribute directly to the global energy transition and the future of battery technology. Employee equity participation through a stock option plan. Competitive benefits package including superannuation and 20+ days of annual leave. International collaboration with experienced teams across multiple regions. Annual company gatherings and opportunities to connect with global colleagues. High-impact role within an innovative and fast-growing clean technology environment.