Product Partner Manager

Accountabilities Serve as the primary operational point of contact for product partner relationships, managing communication, alignment, and ongoing collaboration with strategic technology partners. Establish and maintain structured partner operating rhythms, including regular business reviews, operational meetings, action tracking, and follow-up on commitments. Support partner strategy execution by translating business objectives into operational plans, commercial readiness activities, and scalable partnership processes. Collaborate with Marketing to create and maintain partner enablement materials, including capability documentation, implementation resources, customer-facing narratives, and sales support assets. Coordinate customer escalations involving partner solutions by aligning internal teams and external partners on resolution plans and communicating outcomes effectively. Evaluate partner platform updates, product releases, API changes, and technical enhancements to assess business impact and coordinate internal responses. Partner with Sales, Business Development, Professional Services, and Product teams to support go-to-market execution for partner-enabled offerings. Maintain visibility into partner-related opportunities, pipeline activity, and commercial progress in collaboration with revenue teams. Coordinate operational requirements for integrations, including access management, SSO configuration, documentation, system setup, and cross-functional workflows. Identify integration gaps, customer experience challenges, technical limitations, and commercial readiness opportunities, escalating key insights to relevant stakeholders. Improve partner management processes, documentation, and workflows to support scalability as the partner ecosystem continues to grow. Requirements Bachelor’s degree required. 5+ years of experience in partner management, product operations, business development operations, or a related field. Experience managing technology partnerships, SaaS integrations, or platform-level partnerships strongly preferred. Strong understanding of go-to-market execution, commercial enablement, and partner-driven revenue opportunities. Proven ability to build and maintain strong relationships with external partners and internal cross-functional teams. Experience creating partner-facing and customer-facing documentation, such as capability summaries, implementation guides, and sales enablement materials. Ability to manage complex projects, coordinate multiple stakeholders, and drive initiatives from planning through execution. Strong organizational skills with excellent attention to detail and follow-through. Comfortable operating in ambiguous, fast-moving environments while maintaining accountability and structure. Excellent communication, collaboration, and problem-solving skills. Ability to analyze partner updates, technical changes, and customer feedback to identify business impact and required actions. Experience in clinical trials, life sciences, healthcare technology, or related industries is a plus. Benefits Competitive annual salary range of $70,000 to $85,000 USD . Fully remote, home-based work opportunity. Medical, dental, and vision insurance with full employee premium coverage and partial dependent coverage. Retirement contributions. Equity opportunities through stock options. Generous parental leave benefits. Flexible time off, including additional company holidays throughout the year. Monthly mobile and internet stipend to support remote work needs. Wellness stipend to support personal health and well-being. Opportunity to work on technology solutions that improve clinical trials and advance healthcare innovation. Collaborative, diverse, and mission-driven environment focused on growth, accountability, and customer impact. Potential travel opportunities of approximately 15–25% as needed for partner and team collaboration.