Operations Support Engineer

Accountabilities Monitor infrastructure and applications using monitoring tools, alerts, and operational dashboards to identify potential issues. Analyze and manage incidents reported through monitoring systems, ticketing platforms, or customer requests. Provide first-level technical support by acknowledging, investigating, and resolving customer issues within defined processes. Respond to customer requests through ticketing systems and email while maintaining clear and professional communication. Escalate technical incidents, alarms, and unresolved issues to appropriate support teams for further investigation. Generate operational reports and provide regular updates to stakeholders regarding incidents, system status, and resolutions. Follow established support procedures to ensure consistent service delivery and customer satisfaction. Collaborate with internal teams to maintain system availability and improve operational efficiency. Requirements Bachelor’s degree in Electronics Engineering, Computer Engineering, Computer Applications, or a related technical field. 0–1 year of relevant experience in telecom, IT operations, or technical support environments. Basic to intermediate knowledge of Linux systems and command-line operations. Intermediate SQL skills with familiarity working with databases such as Oracle. Basic understanding of operating systems, MS Office applications, and IT support processes. Knowledge of telecommunications concepts such as GSM and mobile networks is an advantage. Experience supporting applications or infrastructure as a Tier 1 or Tier 2 support engineer is preferred. Strong analytical and troubleshooting abilities with attention to detail. Good communication skills and the ability to work collaboratively with customers and internal teams. Willingness to work in a 24/7 operational support environment with rotating shifts. Benefits Full-time opportunity based in India. Work within a global telecommunications and technology environment. Gain hands-on experience supporting enterprise-scale systems and applications. Opportunity to develop technical skills in Linux, databases, monitoring, and telecom technologies. Exposure to structured incident management and operational support processes. Collaborative environment focused on innovation, teamwork, and continuous learning. Career growth opportunities within technology operations and support engineering. Experience working with international teams and global customers.