Head of Outbound Sales

Accountabilities Build, recruit, and lead a high-performing outbound sales team, creating a scalable organization focused on sustainable growth. Develop and execute outbound sales strategies that drive customer acquisition, customer reactivation, and revenue generation. Establish sales processes, call methodologies, performance standards, and engagement strategies that maximize conversion rates. Lead by example through active participation in outbound sales activities while coaching and mentoring team members. Monitor, analyze, and optimize key sales metrics, including conversion rates, revenue generation, customer satisfaction, and campaign performance. Collaborate closely with CRM, marketing, operations, and other cross-functional teams to improve campaign effectiveness and customer engagement. Deliver regular performance reviews, coaching sessions, commercial reporting, and strategic recommendations to senior leadership. Ensure sales activities comply with internal policies, industry regulations, and quality standards while promoting a high-performance team culture. Requirements Proven experience leading outbound sales, telesales, or call center operations with a strong record of commercial success. Demonstrated ability to build, develop, and manage high-performing sales teams in target-driven environments. Strong hands-on sales experience with the ability to lead customer conversations and coach others effectively. Excellent leadership, people management, coaching, and motivational skills. Strong commercial acumen with experience improving sales performance, conversion rates, and revenue growth. Analytical mindset with experience monitoring KPIs, interpreting sales data, and making data-driven decisions. Outstanding communication, negotiation, and stakeholder management skills. Fluent written and spoken English. Experience with CRM platforms, outbound dialer systems, customer lifecycle management, or retention campaigns is advantageous. Previous experience within iGaming, online gaming, sportsbook, or other B2C industries, as well as additional European languages, would be considered a plus. Benefits Competitive annual salary of €55,000–€65,000, depending on experience. Performance-based bonus structure. Fully remote position with the flexibility to work from anywhere in Europe. Opportunity to build and lead a brand-new outbound sales function with significant strategic influence. High level of ownership, autonomy, and direct impact on business growth. Career development opportunities within a fast-growing international organization. Collaborative, supportive, and ambitious work environment. Opportunity to shape commercial strategy and contribute to long-term organizational success.