Group Subscriptions Renewals Specialist

Accountabilities Own the full renewal lifecycle for a portfolio of B2B group subscription accounts, from forecasting and initial outreach through negotiation and successful renewal completion. Develop and execute account strategies focused on customer retention, revenue protection, and long-term relationship growth. Identify and pursue expansion opportunities, including additional seats, upgraded plans, and cross-product solutions. Build trusted relationships with key customer stakeholders by understanding their goals and demonstrating ongoing product value. Use AI tools to research accounts, prepare customer briefs, create personalized renewal materials, and improve workflow efficiency. Collaborate with sales, customer experience, and enablement teams to develop tailored renewal strategies and address potential risks. Monitor account health, identify churn risks early, and coordinate proactive solutions with internal teams. Maintain accurate CRM records, including renewal timelines, customer information, deal stages, and activity tracking. Track key performance indicators such as renewal rates, retention metrics, and revenue expansion. Requirements 2–4 years of experience in B2B renewals, account management, customer success, or subscription sales, ideally within SaaS, media, data, or intelligence products. Hands-on experience using AI tools such as Claude, ChatGPT, or similar solutions for account research, communication preparation, or workflow automation. Strong CRM experience, preferably with HubSpot or similar platforms, including pipeline management and renewal tracking. Excellent written and verbal communication skills with the ability to lead strategic, consultative customer conversations. Strong organizational skills with the ability to independently manage multiple accounts, priorities, and deadlines. Ability to analyze account information, identify growth opportunities, and make data-informed recommendations. Proactive and results-oriented mindset with strong ownership of customer outcomes. Experience with travel-related industries, high-volume account management, tiered pricing models, seat-based subscriptions, or multi-product sales environments is a plus. Benefits Fully remote, full-time opportunity based in Mexico. Opportunity to contribute directly to subscription growth and recurring revenue performance. Exposure to the intersection of media, intelligence, and travel-related industries. Collaborative and supportive remote work environment. Opportunity to develop expertise in AI-powered customer management workflows. Growth opportunities within an innovative and expanding organization. Flexible work culture focused on trust, ownership, and meaningful impact.