Gerente de Relacionamento Especialista

Accountabilities: Manage a portfolio of clients, ensuring excellence in service delivery, relationship quality, and customer satisfaction. Build and maintain strong relationships with local and global clients, leading meetings, strategic discussions, and technical communications in English. Coordinate internal teams and external partners to ensure service plans, deadlines, and quality standards are consistently achieved. Support renewal processes and ongoing account management activities, maintaining governance, organization, and information traceability. Prepare, review, and present client materials, reports, and analyses using tools such as Excel and PowerPoint. Monitor account performance, identify improvement opportunities, and contribute to initiatives that enhance client experience. Act as a trusted advisor, understanding client needs and providing solutions aligned with business objectives. Requirements: Fluent English proficiency, with strong oral and written communication skills for frequent interaction with global clients and stakeholders. Solid experience in Health & Benefits, including Health, Life, and Dental insurance solutions. Proven experience managing client portfolios, relationship management, and consultative customer engagement. Strong communication, negotiation, organization, and prioritization skills. Ability to coordinate multiple stakeholders and work collaboratively across different teams. Advanced knowledge of Excel and Microsoft Office tools for reporting, analysis, and presentations. Proactive, client-oriented mindset with strong ownership and problem-solving capabilities. Benefits: Hybrid work model, combining flexibility and collaboration opportunities. Opportunity to work in a global and diverse environment. Professional development and career growth opportunities. Exposure to strategic clients and international business interactions. Inclusive workplace culture focused on diversity, collaboration, and employee well-being.