Forward Deployed Engineer - Agents

Accountabilities Own the complete lifecycle of AI agent deployments, from initial discovery and requirements gathering through implementation, launch, monitoring, and continuous optimization. Design and configure AI agent workflows, decision logic, automation behaviors, and conversational experiences to improve accuracy, reliability, and customer outcomes. Develop and implement validation frameworks, testing processes, and guardrails to ensure secure, compliant, and predictable AI agent performance. Build, test, and maintain integrations with enterprise systems such as CRM platforms, ticketing solutions, telephony systems, and data infrastructure. Partner with customer technical teams and stakeholders to define success criteria, understand business challenges, and deliver solutions aligned with operational goals. Translate customer requirements into clear technical implementation plans, documentation, and scalable deployment strategies. Collaborate closely with Product, Engineering, Design, and go-to-market teams to improve platform capabilities and create repeatable implementation processes. Gather customer feedback, identify product improvement opportunities, and contribute insights that influence future AI agent development. Requirements 5+ years of experience in a technical customer-facing role such as Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical Product Management, or a similar position. Strong technical foundation with experience writing code, working with APIs, and building end-to-end integrations. Proven experience delivering production-grade enterprise solutions involving testing, validation, troubleshooting, and iterative improvement. Ability to communicate effectively with senior technical stakeholders and translate business requirements into actionable technical solutions. Comfortable working in fast-paced, ambiguous environments with strong ownership, adaptability, and problem-solving skills. Availability to work EST hours, including approximately 3:30 AM IST schedules. Experience building applications with Large Language Models (LLMs) or AI agents, including prompting, evaluation, guardrails, or workflow design, is highly preferred. Experience integrating enterprise SaaS platforms, data systems, CRM tools, or ticketing solutions with strong attention to security and compliance is a plus. Degree in Computer Science, Engineering, Mathematics, or equivalent practical experience is preferred. Strong product mindset with the ability to define success metrics, identify customer needs, and contribute to product evolution. Benefits Opportunity to work on cutting-edge AI agent technologies transforming enterprise customer experiences. High-impact role with direct ownership of customer-facing technical implementations. Collaboration with talented teams across engineering, product, design, and business functions. Opportunity to influence the evolution of AI-powered solutions through real customer insights. Fast-paced environment focused on ownership, innovation, and measurable impact. Exposure to complex enterprise systems, AI workflows, and large-scale automation projects. Flexible remote work opportunity based in India.