Financial Educator

Accountabilities: The Financial Educator supports patients by providing clear financial guidance, managing insurance-related processes, and ensuring accurate account information throughout the care experience. The role requires strong collaboration, attention to detail, and a commitment to delivering compassionate service. Educate patients on healthcare benefits, insurance coverage, financial responsibilities, and available payment options. Perform benefit verification activities and support prior authorization processes when required. Serve as a patient advocate and liaison, providing ongoing financial assistance and guidance throughout treatment. Maintain accurate patient accounts by collecting, documenting, and updating insurance and financial information. Review payer remittance advice, including allowed charges, contractual adjustments, denials, and patient responsibility amounts. Communicate effectively with patients, insurance providers, physicians, and internal teams to resolve financial questions. Support a high-quality patient experience through responsive service and accurate information management. Maintain confidentiality when handling sensitive patient and healthcare information in accordance with privacy requirements. Requirements: The ideal candidate brings healthcare administrative experience, strong communication abilities, and the capacity to manage complex insurance and financial information in a patient-focused environment. 2+ years of experience in a medical business office environment, including knowledge of healthcare billing, collections, insurance benefits, and patient interactions. Experience interpreting payer remittance advice and understanding patient financial responsibilities such as copays, coinsurance, deductibles, and claim adjustments. Bachelor’s degree preferred. Experience working in an OB/GYN or fertility healthcare setting is a plus. Strong interpersonal skills with the ability to communicate professionally with patients, healthcare providers, insurance companies, and internal stakeholders. Excellent verbal and written communication skills, with the ability to explain complex information clearly. Highly organized, detail-oriented, and capable of managing priorities independently in a remote environment. Strong computer skills, including proficiency with Microsoft Outlook, Word, and Excel. Customer-focused mindset with a commitment to empathy, accuracy, and continuous improvement. Benefits: Competitive hourly compensation ranging from $23.00 to $27.00 USD, depending on experience. Fully remote work opportunity within the United States. Medical, dental, and vision insurance for eligible full-time employees. 401(k) plan with company matching contributions. Tuition assistance and professional development opportunities. Performance-based bonus opportunities. Paid time off, paid holidays, and paid parental leave. Life and disability insurance benefits. Fertility discount program. Employee wellness and recognition programs. Opportunities for long-term career growth within a growing healthcare organization.