Employee Benefits Advocate

Accountabilities Respond to inbound calls related to employee benefits enrollment, providing clear, accurate, and professional assistance. Guide employees through benefit-related questions while delivering an exceptional customer experience. Document interactions thoroughly and process transactions accurately while maintaining compliance with established procedures. Take ownership of inquiries from initial contact through resolution, ensuring timely follow-up and issue resolution. Collaborate with team members to identify effective solutions for complex customer situations. Maintain high service quality standards while working independently in a remote environment. Utilize internal systems and technology efficiently to manage customer interactions and case documentation. Requirements Previous customer service or service center experience is required. Experience in benefits administration, insurance, brokerage, or related industries is preferred but not mandatory. Strong communication and active listening skills with excellent phone etiquette. Customer-first mindset with the ability to remain positive, empathetic, and solution-oriented. Comfortable working with technology and learning new software platforms. Strong organizational skills with attention to detail and the ability to manage multiple tasks accurately. Collaborative team player with a proactive approach to problem-solving. Reliable home office setup with internet speeds of at least 20 Mbps download and 5 Mbps upload (Ethernet connection recommended). Ability to attend and successfully complete remote training prior to supporting customers. Benefits Fully remote position with work-from-home flexibility. Comprehensive virtual training program provided. Full-time schedule with weekday shifts (Monday–Friday). Competitive hourly pay of $20/hour . Comprehensive benefits package for eligible employees, including healthcare and additional wellness benefits. Opportunity to build experience in employee benefits and customer support within a technology-focused organization. Supportive, collaborative work environment with ongoing learning opportunities.