eCommerce Manager - Demand Capture

Accountabilities: The role focuses on improving digital conversion performance by owning website optimisation, customer journeys, and AI-driven growth initiatives. You will be responsible for identifying opportunities, running experiments, and delivering measurable improvements across the funnel. Own UI/UX optimisation and conversion performance across multiple websites and customer journeys. Improve landing pages, website messaging, calls-to-action, and value propositions to increase funnel entry rates. Design and execute A/B tests and conversion rate optimisation experiments, measuring impact through data and user behaviour insights. Identify friction points and drop-offs throughout the customer journey and implement solutions to improve engagement. Collaborate with Marketing, Product, Engineering, and Revenue teams to launch website and funnel improvements. Introduce AI-powered experiences, workflows, and automation opportunities to improve customer discovery and conversion. Use analytics and behavioural insights to continuously improve website performance and experimentation velocity. Progressively take ownership of end-to-end funnel performance, including pricing, packaging, and monetisation insights. Requirements: The ideal candidate combines eCommerce expertise, strong analytical thinking, and hands-on experience building high-performing digital experiences. You should be comfortable working independently, experimenting quickly, and using AI as a tool for building scalable systems. 4–7 years of experience in eCommerce, conversion rate optimisation, digital product, or UX-focused growth roles. Proven experience improving website conversion rates, landing pages, and digital funnels with measurable business outcomes. Strong understanding of customer behaviour, funnel optimisation, user experience, and experimentation methodologies. Hands-on experience with analytics and behavioural tools such as GA4, Hotjar, VWO, Mixpanel, or similar platforms. Experience designing website components, improving copy, and optimising customer-facing experiences. Demonstrated ability to build and deploy AI-powered workflows, automations, or agents to solve business challenges. Ability to think strategically while executing practical improvements quickly. Strong collaboration skills with Product, Engineering, Design, Marketing, and Revenue teams. Customer-centric mindset with strong ownership, structured thinking, and data-driven decision-making. Comfortable working in a fast-paced environment with ambiguity and evolving priorities. Benefits: Fully remote working environment with flexibility to work from home. Opportunity to work on AI-driven growth initiatives and innovative digital products. Competitive market salary package. Generous paid time off and holiday benefits. Potential eligibility for employee share ownership opportunities. Learning and development opportunities through internal and external training programs. High level of autonomy, responsibility, and exposure to strategic business decisions. Opportunity to contribute to a diverse, inclusive, and globally distributed team. Flexible working arrangements, including the possibility to work remotely from anywhere in the world for a limited period each year. Supportive culture focused on ownership, collaboration, humility, and continuous improvement.