Director, Customer Data Management (CDM)

Accountabilities: The Director of Customer Data Management will lead the execution, optimization, and governance of customer data capabilities, ensuring accurate, reliable, and efficient data processes that support strategic business objectives. Lead daily operations of customer data management activities, ensuring accurate, timely, and compliant processing and maintenance of customer information. Develop and implement process improvements through workflow optimization, automation, standardization, and scalable operating models. Support enhancements to data exchange capabilities, including APIs, file integrations, and other solutions that improve data intake and validation. Establish and monitor data quality metrics, identifying trends, risks, and opportunities to improve accuracy and reduce operational inefficiencies. Partner with technology, product, underwriting, distribution, and operations teams to align data processes across systems and business functions. Serve as a subject matter expert on customer data management practices, governance standards, and lifecycle management. Ensure appropriate controls, documentation, compliance processes, and audit readiness for customer data operations. Identify and resolve data-related challenges while improving service quality and stakeholder satisfaction. Lead, mentor, and develop a high-performing team focused on accountability, collaboration, and continuous improvement. Provide leadership reporting and insights on operational performance, risks, opportunities, and strategic initiatives. Support enterprise transformation programs and ensure alignment between data initiatives and organizational priorities. Requirements: The ideal candidate brings extensive experience in customer data management, operations leadership, and data governance, with the ability to influence stakeholders and deliver measurable improvements. Proven leadership experience in customer data management, data operations, or related functions within financial services, insurance, or another highly regulated industry. Strong understanding of data governance, data quality management, data lifecycle processes, and operational controls. Demonstrated experience leading process improvement initiatives, operational transformations, and efficiency programs. Strong analytical and problem-solving skills with the ability to translate complex data challenges into actionable solutions. Experience managing and developing teams while fostering engagement, accountability, and professional growth. Excellent communication and collaboration skills, with the ability to influence cross-functional partners and senior stakeholders. Strong organizational skills with the ability to manage competing priorities and operate effectively in a fast-paced environment. Experience with project management, continuous improvement methodologies, and enterprise-level initiatives. Ability to identify dependencies, align teams, and drive execution across complex business environments. Strategic mindset combined with strong execution capabilities and attention to operational detail. Benefits: Competitive annual salary range of approximately $147,100 to $220,700, depending on experience, location, and qualifications. Annual bonus opportunities based on individual and organizational performance. Medical, dental, vision, life insurance, and disability coverage. Paid time off and leave programs, including parental and military leave. 401(k) plan with company match. Company-funded pension plan. Wellness programs with reimbursement opportunities to support personal wellbeing. Resources supporting mental health, financial wellness, family support, legal services, education, and career development. Education benefits supporting approved degree programs and professional certifications. Employee stock purchase opportunities. Flexible work arrangements, including virtual office options depending on location and business needs. Access to learning resources, leadership development programs, and career advancement opportunities.