Director, Account Management

Accountabilities Lead, mentor, and develop a team of Account Managers by setting clear objectives, providing ongoing coaching, conducting performance reviews, and fostering professional growth. Oversee daily account management operations, including portfolio assignments, workload balancing, and execution consistency across the client base. Build and maintain strategic account plans that identify client health metrics, growth opportunities, and proactive risk mitigation strategies. Own portfolio renewal performance by identifying retention risks early and collaborating across teams to maximize customer satisfaction and long-term partnerships. Drive revenue growth through upselling and cross-selling initiatives within existing client accounts while managing contract renewals and commercial negotiations. Serve as the senior point of contact for key clients, cultivating trusted executive relationships and resolving complex issues when necessary. Partner closely with sales, implementation, product, legal, finance, and delivery teams to ensure successful onboarding and exceptional customer experiences. Represent customer feedback internally to help influence product enhancements, service improvements, and business priorities. Forecast renewal and expansion revenue accurately while supporting overall commercial planning and business performance. Requirements Bachelor's degree or equivalent professional experience. At least 5 years of experience in account management, client success, or relationship management serving pharmaceutical companies, biotechnology organizations, CROs, or related life sciences sectors. Previous experience leading and developing account management or other customer-facing teams with demonstrated success in coaching high-performing professionals. Proven ability to achieve or exceed client retention, renewal, and revenue growth objectives within the clinical research or life sciences industry. Strong understanding of the clinical trial ecosystem, customer challenges, and industry landscape. Excellent consultative relationship-building skills with the ability to align customer objectives to business solutions. Outstanding presentation, negotiation, and executive communication skills, including experience engaging senior leadership and C-level stakeholders. Strong analytical mindset with experience developing data-driven account strategies and forecasting business performance. Self-motivated, adaptable, and capable of thriving in a dynamic, evolving business environment. Benefits Competitive annual salary ranging from $125,000 to $160,000 . Unlimited Paid Time Off (PTO). Comprehensive health insurance coverage. 401(k) retirement plan with company matching contributions. Remote-first work environment offering flexibility and collaboration. Opportunity to contribute to innovations that accelerate clinical research and improve patient outcomes. Collaborative culture focused on ownership, accountability, professional growth, and innovation. Work alongside experienced, passionate professionals dedicated to delivering exceptional client outcomes.