DevOps Engineer

About the job ScorebuddyCX is a leading Quality Management SaaS platform for Contact Centres. By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience. We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users. Overview We’re looking for an experienced DevOps Engineer to join our Platform Engineering team on an initial 6 month contract, with the possibility of extension. We are open to either a daily rate contract or a fixed term employment contract, and the role is fully remote, though the ability to occasionally work from our Dublin office would be a plus. You’ll work as part of the Platform Engineering team, receiving technical direction from our Technical Architect and responsible to the Director of Engineering, and you’ll collaborate closely with product squads right across the engineering organisation. Our stack is modern and pragmatic: Go microservices on AWS, MongoDB Atlas, GitHub Actions, Terraform and Docker. This is a role with a clearly defined mission and a lasting legacy. Today our components are deployed, monitored and notified through a mix of mechanisms that have grown up over time, and we have already settled on our preferred methodology: one GitHub Actions based deployment toolkit, one observability platform and one notification channel. Your job is to implement that standard across every repository and end of life anything that sits outside it. You’ll have the freedom to suggest improvements where you see them, but this is first and foremost a delivery role. Get it right and every service we build for years to come will stand on it as we continue to scale the business and the product. What You’ll Do Implement our defined deployment methodology as a GitHub Actions based toolkit, using reusable workflows and composite actions, and roll it out across all of our repositories. Migrate existing Jenkins pipelines and manual deployment processes onto the unified toolkit. Consolidate logging and monitoring from Datadog, ELK and CloudWatch onto CloudWatch as the single observability platform. Consolidate build and deployment notifications from Slack, email and Jira into Slack. Migrate workloads from EC2 onto ECS or Lambda, depending on the component. Implement and manage the supporting infrastructure with Terraform. Enforce consistent governance through the toolkit so that branch protections, required checks, approvals and audit trails are the same across every repository. End of life legacy mechanisms and component-level discrepancies as the standard lands, so that nothing continues to deploy, log or notify outside it. Suggest improvements to the standard where your observations justify them, while treating delivery of the agreed methodology as the priority. Work directly with our squads to bring components into line, raising small fixing PRs yourself where that is the quickest path. Document the toolkit and embed it with the squads so that it outlives the contract What We Are Looking Fo r3+ years of experience in DevOps, platform or infrastructure engineering roles .Deep GitHub Actions experience, including reusable workflows and composite actions, ideally having built shared tooling consumed by multiple teams .Strong AWS experience, particularly ECS, Lambda, CloudWatch, EC2 and IAM .Solid Docker experience, including containerising applications that were not born in containers .Terraform experience managing production infrastructure .Prior experience consolidating CI/CD or platform tooling across a multi-repository estate .A clear communicator who is comfortable driving change across multiple teams .Nice To Hav eGo or Python, enough to raise the fixing PR yourself when a component logs in a non-standard way or is not yet containerised .Education & Qualification sBSc or MSc in Computer Science, Software Engineering or a related technical discipline, or equivalent practical experienc eWhat We Offe rCompetitive salary and performance-based bonu sHybrid working with modern offices located in Dublin cit y25 paid holidays annuall ySubsidised gym membershi pWebdoctor online GP service acces sTaxsaver tickets & Cycle to Work scheme sEnhanced maternity, paternity and sick leave pa yAccess to Irish Life PRSA, salary sacrific e