Customer Support Specialist

Accountabilities: Provide high-quality customer support by responding to inquiries, resolving issues, and delivering empathetic assistance across multiple customer interactions. Serve as a customer-facing ambassador by educating users about products, services, and available solutions. Manage a high volume of inbound calls while maintaining professionalism, accuracy, and a positive customer experience. Process customer enrollments, handle account-related requests, troubleshoot product concerns, and resolve service issues efficiently. Identify customer needs and recommend relevant solutions, including retention and upsell opportunities when appropriate. Conduct outbound follow-ups to ensure customer concerns are addressed and experiences are improved. Collaborate with customer experience teammates to share insights, improve processes, and maintain service quality standards. Accurately document customer interactions and manage data entry requirements with attention to detail. Complete required training programs and continuously develop product knowledge and technical skills. Requirements: 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment preferred. Strong verbal and written communication skills with the ability to listen actively and respond clearly. Ability to handle emotional, complex, or high-stress customer interactions with patience, empathy, and professionalism. Strong multitasking skills with the ability to listen, type, navigate systems, and manage customer information accurately. Comfortable using technology, learning new software platforms, and navigating online systems. Experience working with Microsoft Windows and Google Suite environments; familiarity with Mac systems is a plus. Previous experience with upselling or customer retention activities is preferred, with willingness to develop these skills. Strong attention to detail and reliable data entry skills. Ability to work effectively in a remote environment with a dedicated workspace and reliable wired internet connection. Customer-focused mindset with a desire to continuously improve and deliver excellent service. Benefits: Competitive pay of $19/hour plus upsell incentives. Remote work flexibility for candidates located in the greater San Antonio, Texas area. Health and wellness benefits supporting employees’ personal and professional needs. Retirement savings plan. Paid parental leave. Opportunities for professional growth and career development. Supportive and collaborative team environment within a fast-growing technology company. The opportunity to help customers protect themselves in an increasingly digital world.