Configuration Technician

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Duties/Responsibilities Install and configure various operating systems across a wide range of hardware. Create and configure RAID arrays. Flash custom BIOS and firmware into hardware. Install software images through internal PXE environment. Troubleshoot computer hardware issues. Communicate production problems with Production, Engineering and Sales departments. Assemble computer hardware from build documentation. Identify and quarantine defective hardware. Perform visual inspection on systems and accessory boxes. Perform diagnostic testing using 3rd party software such as PCDr or MemTest as well as manufacturer software such as Seatools. Identify and log discrepancies that vary between the build and the work instruction. May be required to work extended hours as needed during peak times. Work as an assembly technician or fulfill other roles as needed. *Other job duties as assigned Education and Experience Requires a high school diploma or equivalent and 1 – 3 years in the assembly manufacturing field. Experience using computer and e-mail, including some proficiency in Microsoft office products desired. Must have experience with computer hardware. Experience with various operating systems desired. Linux experience preferred. Knowledge, Skills, Abilities Work well with others and demonstrate a great work ethic. Relies on instructions and pre-established guidelines to perform functions of the job. Must be able to work additional hours and weekends when required Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Ability to lift 50 lbs.