Cloud Engineer

About the job Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Principal Consultant – Cloud Engineer In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization .Background & Objectiv eOrg operates business‑critical SaaS and platform workloads on Azure that have evolved organically over time. While effective, the current model presents operational risk, scalability limitations, and inconsistent automation .The objective of this RFP is to engage a qualified partner to :• Automate, build, and operate Azure cloud infrastructur e• Reduce reliance on individual SMEs through standardization, automation, and documentatio n• Accelerate onboarding of new workloads using Azure‑native services and repeatable pattern s 2. Scope of Servic es2.1 Automate – Azure Infrastructure Automati onThe vendor shall design and implement automation to eliminate manual SME intervention and ensure repeatable, compliant infrastructure deliver y.Responsibilities includ e:Infrastructure‑as‑Code (Terraform and/or Bice p)CI/CD pipelines for provisioning and configuration manageme ntAutomated setup o f:Subscriptions, resource grou psNetworking (VNets, subnets, routing, NSG s)Identity and access (RBAC, managed identitie s)Policy‑as‑Code using Azure Poli cyIntegration with enterprise tooling (e.g., ServiceNow for intake and approval s)Automation of logging, monitoring, diagnostics, backup, and recove ryReusable modules and templates for new customer and platform workloa ds 2.2 Build – Azure Platform & Workload Enablem entThe vendor shall build Azure environments using cloud‑native and enterprise‑aligned design principl es.Responsibilities inclu de:Build and configure Azure subscriptions aligned to enterprise standa rdsImplement approved network topologies (e.g., hub‑and‑spo ke)Deploy core Azure servic es:Compute (VMs, scale se ts)PaaS (App Services, Azure SQL, Stora ge)AKS where applica bleImplement high availability, resiliency, and environment separation (Dev/Test/Pr od)Ensure alignment with security, network, and identity standa rdsDeliver architecture diagrams and build documentat ion 2.3 Operate – Run, Support & Opti mizeThe vendor shall provide Day‑2 Azure operations under defined S LAs.Responsibilities incl ude:Incident, problem, and change manage mentOperational support for Azure compute, networking, storage, and PaaSPatch and vulnerability manage mentBackup and disaster recovery operat ionsPerformance tuning and capacity plan ningProactive operational improvements and risk reduc tion Required Skills & Exper ienceAzure & Platform Exper tise:Azure IaaS and PaaS ser vicesAzure networking and sec urityAKS experience (prefe rred)Automation & De vOps:Terr aformAzure DevOps and/or GitHub Ac tionsPowerShell and P ythonOperations & Govern ance:ITIL‑aligned cloud opera tionsMonitoring and observab ilitySecurity and compliance alig nmentCollaboration & Deli very:Strong documentation prac ticesExperience working with enterprise security and network teamsSkillsets & Responsibilities (Effort Allocation estim ates)The following allocation summarizes typical cloud infrastructure operations responsibilities (run/support/optimize) and the expected effort distribution across Infra Operations post-deployment. Effort categories, typical activities, and Percentages are indicative and may vary by workload criticality, release cadence, and incident volume and changing business priorities time to time .AreaEff ort %Typical activ itiesLifecycle management & mainte nan ce25%Plans and executes routine maintenance, OS and platform patching, upgrades, and deprecations across fleets of instances, clusters, and services; tracks asset lifecycles and technical debt (EOL platforms, legacy configurations) and drives modernization/migration activi ties.Backup, disaster recovery, and business conti nui ty12%Designs and operates backup, replication, and cross-cloud DR strategies to meet RPO/RTO targets for critical services; regularly tests failover and recovery runbooks to ensure multi-region/multi-cloud resilience works when inv oked.Security operations and compl ian ce18%Implements and monitors unified security controls (IAM, segmentation, encryption, patching) across cloud environments; operates security tooling, remediates vulnerabilities, supports audits/regulatory requests (e.g., ISO/SOC/HIPAA as applicable), and drives RCAs and preventative harde ning.Incident management and problem manag eme nt15%Runs 24×7 incident response processes (on-call, runbooks, escalation) to restore service quickly during outages or degradations; performs root-cause analysis and post-mortems, tracking corrective actions that improve reliability and reduce repeat incidents over time.Change, release, and deployment opera tio ns10%Operates standardized change and release processes (CAB, approvals, deployment windows) for infrastructure and platform changes; uses CI/CD plus blue-green/canary patterns to roll out changes safely and consistently, reducing deployment risk in distributed environm ents.Monitoring, observability, and ale rt ing8%Provides centralized monitoring, logging, and tracing for a single view of health and performance across environments; tunes alerting and SLO/SLA metrics so the team can detect, triage, and respond to issues before customers are impa cted.Capacity management and provisi on ing7%Forecasts demand and provisions compute, storage, and network capacity to meet performance and availability targets without over-spend; standardizes requests/approvals/deployments using automation and IaC (e.g., Terraform/CloudFormation); optimizes usage via rightsizing, reservations/commitments, storage tiering, and decommissioning waste to keep costs aligned with v alue.Configuration, automation, and Infrastructure as C ode5%Maintains golden images, configuration baselines, and templates; builds automation (IaC, scripts, orchestration workflows, and runbooks) to standardize operations and reduce manual interven tion. Tota l100% Outcomes/Delive rablesAutomated IaC repositories and pip elinesAzure build, architecture and operating workbook documentation for new builds & onboarded customer environ ments.Operational ru nbooksSLA‑based support and operating model Vendor Response Requi rementsVendors must p rovide:Company overview and onboarding team member Azure experience and p racticeRelevant enterprise Azure engagements & initiatives in maturing the pl atform.Proposed Azure operating model (ABO) efficacy and framework to build address 80% work through automation by the end of 1 year.Key assumptions, risks, and dependencies and mitigation strategies. Achieve maximum outcome with less dependency on stakeholders and other internal teams. 6. Evaluation CriteriaAzure technic al depthAutomation maturityOperational ex cellenceSecurity and governance a lignmentGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and inn ovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or t raining.