Claims Service Representative 2 (Bilingual)

Accountabilities: Handle first notice of loss reports for non-complex auto and property claims while ensuring accurate and complete information collection. Respond to customer questions regarding claims processes, policies, and next steps with professionalism and empathy. Provide exceptional customer service by guiding customers through their claim experience and explaining available options clearly. Gather, document, and update claim information accurately while maintaining quality and process standards. Determine appropriate next steps, including inspections, emergency services, vendor coordination, or other required actions when needed. Receive, manage, and route incoming phone calls and electronic communications related to claims. Retrieve, organize, and process supporting documentation, including claim files, forms, and correspondence. Complete administrative tasks such as data entry, file management, email communication, and document processing. Work efficiently in a high-volume environment while maintaining accuracy, responsiveness, and customer satisfaction. Requirements: High school diploma or GED required. Minimum of 1 year of customer service experience. Experience in auto or property claims handling is considered an asset. Bilingual communication skills in English and French, both written and verbal, are required. Strong ability to provide exceptional customer service and build positive relationships with customers. Excellent communication skills with the ability to explain processes clearly and professionally. Ability to manage multiple priorities, work under pressure, and handle high volumes of tasks efficiently. Strong attention to detail and organizational skills when managing customer information and claim documentation. Empathetic, patient, and solution-oriented approach to customer interactions. Benefits: Competitive annual salary range of $39,360 – $59,736, based on skills and experience. Fully remote work opportunity with flexible work arrangements. Employee discounts, including savings on auto and property insurance products and other services. Home office equipment support program providing up to $400 toward eligible purchases. Employer-matched retirement savings program. Student loan repayment matching program for eligible government student loans. Annual wellness allowance to support health and well-being. Personal days and paid time off benefits. Tuition reimbursement opportunities for continued learning and development. Opportunities to participate in community initiatives and volunteer activities. Inclusive workplace culture focused on employee growth, collaboration, and belonging.