Cloud Engineer

About the job Are you a senior AWS Engineer who thrives on owning complex cloud environments and resolving high-impact production issues? At HGS, the Senior AWS Engineer is responsible for building, managing and optimising our AWS infrastructure, with a particular focus on Amazon Connect in live production environments. You will act as the technical escalation point for critical incidents, lead root cause analysis, and drive improvements across resilience, security, performance and cost efficiency. This is a hands-on engineering role. You will operate at senior level, making clear architectural decisions under delivery pressure, supporting public sector and regulated environments, and working closely with internal technology teams to ensure stable, secure and scalable cloud services. Alongside delivery, you will mentor engineers, strengthen documentation and runbooks, and introduce automation to reduce repeat issues and improve operational maturity. HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration. Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future! Competitive salary Fully remote working Refer-A-Friend bonuses Employee assistance programs 25 days holiday, plus bank holidays (increasing with service) Development opportunities People-focused environment where you’ll make lifetime connections and friendships What We Are Looking For Are you confident owning and operating production AWS environments end to end? Have you delivered Amazon Connect solutions in live environments, from straightforward implementations through to complex deployments? Are you comfortable leading high-severity incident response and driving thorough root cause analysis? Do you understand resilience, security and assurance requirements, particularly within public sector or regulated settings? Are you able to explain complex technical decisions clearly to both technical and non-technical stakeholders? Do you take a pragmatic approach, balancing availability, cost, performance and risk? If you’re ready to take ownership of complex AWS environments and lead from the front on Amazon Connect delivery, we’d like to hear from you. Requirements Hands-on ownership of production AWS environments supporting business-critical workloads Deep knowledge of core AWS services including EC2, VPC, IAM, S3, RDS or Aurora, Lambda, ECS or EKS and CloudWatch Proven delivery and operational support of Amazon Connect in live production environments Experience leading high-severity incident response, including structured root cause analysis and preventative action Advanced troubleshooting across Linux and Windows, networking architecture and AWS security controls Infrastructure as Code capability using Terraform and/or CloudFormation CI/CD pipeline and automation experience, including tools such as Jenkins Strong scripting capability for automation and tooling, for example Python or Bash Practical understanding of identity management, network security, encryption, data protection and working within regulated or public sector assurance frameworks AWS Professional level certification strongly preferred